We're Here to Help
Support
Help with orders, kits, sample collection, reports, and your account.
Need a hand? Find guidance on collecting your sample, registering your kit, understanding your report, and managing your account — or reach our team directly.
Step-by-step help for registering your kit and collecting your sample correctly.
How to access, read, and make sense of your microbiome report.
Manage your account, orders, and data preferences.
Reach our team and we'll get you sorted
Can't find what you need above? Our support team can help with orders, kits, sample collection, reports, and your account.
Support is educational and operational; we can't provide medical advice or interpret results as diagnoses.